Return, Cancellation & Refund Policy
Website Name: BookOur Trip
At BookOur Trip, we aim to provide a smooth, convenient, and reliable booking experience for our customers. We understand that travel plans may change due to unforeseen circumstances. This Return, Cancellation & Refund Policy explains the terms and conditions applicable to bookings made through our website.
1. Return Policy
As BookOur Trip primarily provides travel-related services, such as travel packages, hotel bookings, transportation, and other travel arrangements, the traditional return policy applicable to physical products may not apply.
Once a booking or travel service has been confirmed, it may be subject to the cancellation, modification, and refund terms specified at the time of booking.
Customers are advised to carefully review the booking details, travel dates, service inclusions, and applicable terms before confirming a reservation.
2. Cancellation Policy
Customers who wish to cancel a booking must contact our customer support team using the contact details provided below.
Cancellation requests will be processed according to the cancellation terms applicable to the specific travel package, hotel, ticket, or service booked.
- Cancellation charges may apply depending on the service provider and the time of cancellation.
- Some bookings may be non-refundable.
- Special offers, promotional packages, and discounted bookings may have specific cancellation conditions.
- Any cancellation request must be submitted through our official contact channels.
- The cancellation will be considered confirmed once our team communicates the cancellation status to the customer.
Customers are encouraged to review the cancellation terms before making a payment.
3. Refund Policy
Refunds, where applicable, will be processed according to the terms and conditions of the booked service and the relevant service provider.
A refund may be considered in the following circumstances:
- A booking is cancelled within the permitted cancellation period.
- A confirmed service is cancelled by BookOur Trip or the relevant service provider.
- A duplicate payment is made for the same booking.
- A payment is successfully deducted but the booking is not confirmed, subject to verification.
Refunds will not be guaranteed for non-refundable bookings, customer no-shows, missed departures, or cancellations made outside the permitted cancellation period, except where required by applicable law or the relevant booking terms.
4. Refund Processing Time
Once a refund is approved, it will be initiated through the original payment method wherever possible.
The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.
Customers will be informed if additional information is required to process their refund.
5. Booking Modifications
Requests to change travel dates, passenger details, hotel reservations, destinations, or other booking information are subject to availability and the applicable service provider’s rules.
Additional charges may apply for modifications. Certain bookings may not permit changes after confirmation.
Please contact our customer support team as soon as possible if you need to modify a booking.
6. Cancellation by BookOur Trip or Service Providers
In certain circumstances, a booking may be cancelled or modified due to operational issues, unavailability, weather conditions, or other circumstances beyond our reasonable control.
In such cases, we will communicate the available options to the customer, which may include rescheduling, an alternative service, or a refund where applicable under the booking terms and applicable law.
7. No-Show Policy
If a customer fails to arrive at the designated location or use a booked service at the scheduled time without prior cancellation, the booking may be treated as a no-show.
Refunds for no-show bookings will be governed by the applicable service provider’s terms and conditions. Such bookings may be non-refundable.
8. How to Request a Cancellation or Refund
To request a cancellation, refund, or booking modification, please contact us using the details below.
Contact Number: 9326783268
Email: varshadigital0908@gmail.com
Please include the following information in your request:
- Customer name
- Booking reference or confirmation number
- Date of booking
- Travel date or service date
- Reason for cancellation or refund request
- Payment details necessary to identify the transaction (do not share passwords, PINs, or OTPs)
Our team will review your request and communicate the applicable terms and next steps.
9. Third-Party Service Providers
Some travel services available through BookOur Trip may be provided by third-party companies, including airlines, hotels, transport operators, and tour operators.
Such services may be subject to the third-party provider’s cancellation, refund, and modification policies. Where applicable, those terms will apply in addition to the terms stated on this page.
10. Policy Updates
BookOur Trip reserves the right to update or modify this policy when necessary. Any revised policy will be published on this page, with the updated version applying as permitted under applicable law.
Customers are encouraged to review this page periodically.
11. Contact Us
If you have any questions regarding our Return, Cancellation & Refund Policy, please contact us:
BookOur Trip
Phone: 9326783268
Email: varshadigital0908@gmail.com
We appreciate your trust in BookOur Trip and look forward to assisting you with your travel needs.
Last Updated: 21 October 2026